Work with full energy and compassion

About me
Ever since I was a kid, I have been in love with solving problems. I can still remember when I literally recreated the formula for algebra when I was in 7th grade. It was fun! When I decided to explore the world outside of school, I landed in the BPO industry. I became a TOP customer representative for a BPO company based in the Philippines. And after a couple of months the management decided to promote me as one of their Quality Assurance Officer. I also venture for another industry, I tried to be an Insurance advisor here in the Philippines and gladly I became one of their Asst. Unit Manager that is until I discovered the hidden world of the Amazon Virtual Assistants. The first time I saw the interface of Amazon Seller Central, my mind went wild and I foresaw the possible challenges in the field. I started accepting short-term projects in Amazon Industry while doing another Side-Hustle in the freelancing world. Until I decided to be a Full-Time Amazon Specialist. My first position as a “Full-Time Amazon VA” was as an "e- commerce specialist/Amazon specialist". After a month of being a full pledge E-commerce specialist the CEO of the agency approached me and promoted me as one of their Account Manager who handles several Amazon Seller accounts. The hidden world of Amazon Virtual Assistants has helped me grow and see that growth is constant. Now, I have decided to see the bigger world outside the agency I partnered with, and take on new challenges.
“The best peregrinates to ameliorate our horizon is to seek for the betterment that lies beneath our souls.” A quotation that comes in my mind when it comes to success. I always dedicate my whole-self to uplift, empower and help the corporation in the best way I can. Integrity is like a torch that I hold to make sure that all the people in my circle of influence can feel and see the light of accountability that solidify my dedication as an employee and as a whole.
Professional Experience
Background & Expertise
February 2021 - Present
Brand Management Assistant, Bentago Group
Assistant to the Brand Marketplace Manager.
Handles day to day Amazon Seller Central Operations
Create Sales, conversion, and other reports
Create listings, resolve Case logs, Create POA and resolve suspended listings
July 2020 - December 2021
Business Manager, Seller Universe Ecomm Group (US)
Amazon Virtual Assistant July 2020 – August 2020
Developed SOPs for the Amazon Processes that the company uses as the official SOPs and as training materials.
Got Promoted from Amazon VA to Amazon Business Manager
Managed several brands and produced processes.
Strategized 90-day plan to 1-year plan for the
growth of the brands that I handled.
Conduct Daily-Weekly-Monthly Reports for the client.
Handled Client Relations, Business Development and Task Delegation.
Handled all parts of Amazon Seller Central such as:
Amazon Operations
o This includes Listing Creation, Feed-file upload/ issues, Brand Registry, Case Log, Account Health, Inventory Management, Price Management Etc.
Amazon Advertising
o Handle the creation of sponsored ads starting from planning, launching, optimization and reports.
o Handle Amazon Promotions, Coupons, and Deals
Amazon Creatives
o This includes strategizing the best images to produce on the Amazon frontend interface without violating Amazon rules.
o Developed and Launched A+ Contents and Storefront.
Amazon SEO
o This includes keyword harvesting, creating content for title, bullet points, Attributions, and Product Description.
April 2019 - July 2020
Amazon VA, Freelance (Project Based)
• Accepted several A+ Content creation. I produced banners without violating Amazon rules on uploading A+ Content.
• Accepted several photo editing projects like creating the main image for Amazon PDP, enhancing images for secondary images in PDP.
• Accepted feed-file uploads / Listing Creation
June 2011 - July 2020
Quality Assurance Specialist, BPO Industry, Philippines
Monitors calls of customer service agents to make sure that we meet the Account KPI.
Create Daily-Weekly-Monthly Quality Reports for the teams that I have handle
Attend calibration sessions with our Operations team, client and other vendor
Meet and coach agents with regards to their quality scores
May 2018 - Present
Financial (Insurance Advisor), Sun Life Group of Companies
I teach my fellow Filipinos financial Literacy and offer solutions thru insurance and investment products.
Education
My University Education
June 2007 - April 2011
Bachelor of Science in Nursing. Southeast Asian College, Inc.
Studied to be a clinical nurse
June 2017 - March 2018
Bachelor of Arts in Psychology, Jose Rizal University
Undergraduate - Studied Human Psychology
Skills
Professional Competencies

"If you want something you've never had, you must be willing to do something you've never done"


